This Privacy Policy explains how Flow with Faye (“we”, “us”, “our”) collects, uses, and protects your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Flow with Faye
flowwithfaye@outlook.com

We are the data controller responsible for your personal data.

2. Personal Data We Collect

When you book a class, contact us, or attend a session, we may collect:

  • Name

  • Email address

  • Phone number (if provided)

  • Booking and attendance records

  • Health information you voluntarily provide (e.g. injuries or conditions relevant to yoga practice)

Payment details are processed securely by Stripe. We do not store or have access to your full card details.

3. How We Use Your Data

We use your personal data to:

  • Manage class bookings and attendance

  • Send booking confirmations and reminders

  • Communicate important information about classes or schedule changes

  • Respond to enquiries

  • Meet legal or accounting obligations

We only collect and use data that is necessary for running our yoga services.

4. Lawful Basis for Processing (UK GDPR)

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to manage bookings and provide classes

  • Legitimate interests – to run our business effectively and communicate with clients

  • Consent – for marketing communications (where applicable)

  • Legal obligation – for accounting and tax records

5. Marketing & Newsletters

We may offer the option to receive newsletters or updates about classes, workshops, or events.

  • You will only receive marketing emails if you explicitly opt in

  • You can unsubscribe at any time using the link in the email or by contacting us

  • We will never share your data with third parties for marketing purposes

6. Health Information

Any health information you choose to share is:

  • Used only to support your safety and wellbeing in class

  • Treated as confidential

  • Not shared with third parties

You are responsible for deciding what information you disclose.

7. How Your Data Is Stored

Your data is stored securely using trusted third-party services, including:

  • Acuity Scheduling – booking and client management

  • Stripe – payment processing

These providers comply with UK GDPR or equivalent data protection standards.

8. Data Retention

We keep personal data only for as long as necessary to:

  • Provide our services

  • Meet legal, accounting, or insurance requirements

Data is reviewed periodically and securely deleted when no longer required.

9. Sharing Your Data

We do not sell or rent your personal data.
Your data is shared only when necessary to:

  • Process bookings and payments

  • Comply with legal obligations

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict certain processing

  • Withdraw consent for marketing at any time

To exercise your rights, please contact us using the details above.

11. Cookies & Website Analytics

This website may use essential cookies or basic analytics tools to improve functionality.
You can manage cookies through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The most current version will always be available on this website.

Privacy Policy

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